Cookie Policies



    1. What Is a Cookie?

    A cookie is a document transferred to your computer when you access certain web pages. Cookies allow the website, among other things, to store and retrieve information about the browsing habits of a user or your equipment and, depending on the information they contain and how they use your equipment, can be used to recognize the user.

    This web page, like most websites on the Internet, uses Cookies to improve and optimize the user experience. You will then find detailed information about the typology of Cookies used on this website, how to disable them in your browser, and how to specifically block the installation of third-party Cookies.




    1. What Do We Use CookiesFor?
    • These cookies allow you to browse through the web and use the different options or services provided. They are also used to improve your browsing experience and to optimize the operation of our page. They store service settings so that the user does not have to reconfigure them whenever they visit us.


    • These cookies are used to collect information about visitors’ use of our website. We use the information to prepare reports and to improve the page. These cookies are associated only with an anonymous user and computer/device without providing references that make it possible to know personal data. Collect the number of page visitors, the duration of your visits, the browser, terminal type, visitor place of origin, and pages visited.





    1. What Types of Cookies do we use?

    The use of Cookies allows us to facilitate the navigation of the user and adapt the information and services offered to their interests.


    Cookies are used both permanently and temporarily (session cookies). Permanent cookies are stored on your computer or mobile device for a period of time not exceeding 24 months.


    We use our own and third-party cookies to collect statistical data in aggregate through the data provided by its use.




    Sometimes we use other suppliers, who are also allowed to install cookies on users’ devices on our behalf when they visit our Sites, as this allows them to provide the services they need. If you want more information about these cookies, as well as information on how to opt out of such cookies, you should consult the privacy policies of those suppliers.

    1. What Cookies do we use?

    Below we list the different types of cookies that can be used on the EF Sites. Please note that, to the extent that the information collected through cookies constitutes Personal Information, the provisions of the Privacy Policy apply and supplement this Cookie Policy.

    Essential cookies.

    Essential cookies are required for the Site to work, allowing you to browse it and use its services and features. Without these absolutely necessary cookies, the Site will not work as well as we would like to you, and we may not be able to provide the Site or certain services or resources associated with it.

    Cookie type


    How to manage cookies


    Session cookies are used to maintain application status.

    Accept/decline through browser configuration

    Load balancing

    Load balancing cookies are used to distribute and to decrease server load.

    Accept/decline through browser configuration


    User identification cookies are used to ensure that users only see their own information.

    Accept/decline through browser configuration


    Security cookies are used for security checks and checks.

    Accept/decline through browser configuration



    Preference cookies.

    Preference cookies collect information about your choices and preferences, allowing us to remember the language or other local settings, and customizing the Site accordingto.


    Cookie type


    How to manage cookies


    Language cookies are used to store the language that the user has selected, and to show the correct options.

    Accept/decline through browser configuration


    The approximate address of the user (city, state, country, zip code), as determined by the IP address, is stored to allow you to automatically select the country, thus showing the user which of the establishments closest to you.

    Accept/decline through browser configuration


    If you view the Site on a mobile device, a cookie is set to indicate that the main site (that is, that the device supports Flash), or the non-Flash mobile site.

    Accept/decline through browser configuration

    Reference Site

    The reference site is registered to better understand the user’s preference.

    Accept/decline through browser configuration

    Last visit and activity

    The dates of the latest visits and activities and other similar information are recorded so that users can provide updates on “what has changed on the site since their last visit,” and to better understand their preferences.

    Accept/decline through browser configuration

    Recently viewed videos

    Recently viewed video dates and titles are recorded to better define user preferences.

    Accept/decline through browser configuration

    Flash cookies

    Flash cookies are used to allow playback of audio and video content.

    Accept/decline through browser configuration

    Page History

    Page history cookies are used to control the sequence of pages that the user visits. If you receive an error message when visiting the Site, the cookie information is saved in a log file for error and resolution reporting.

    Accept/decline through browser configuration


    Analytical cookies.

    Analytical cookies collect information about the use of the site, allowing us to improve the way it works. For example, analytical cookies  show us which pages are most visited on the Site, help us to record any difficulties that users feel in browsing the Site, and show us whether our advertising is effective or not. This makes it possible to see the overall usage patterns of the Site, rather than the use of a single person.



    Cookie  type


    How to manage cookies

    Google analytics

    Google Analytics cookies collect statistical data to improve presentation and navigation on the Site. Google completes aggregated data with demographics and other information of interest, so we can better understand our visitors.


    Adobe Omniture

    Adobe Omniture analytics cookies collect aggregated statistical data to improve presentation and navigation on the site.

    Accept/decline through browser configuration

    Marketing cookies.

    Advertising cookies are used for marketing purposes.

    Cookie  type


    How to manage cookies


    Distribute targeted/behavioral advertising.

    Accept/decline through browser configuration

    Market studies

    Conduct market studies.

    Accept/decline through browser configuration


    Measure the effectiveness of the campaign.

    Accept/decline through browser configuration

    Fraud detection

    Detect click fraud.

    Accept/decline through browser configuration




    The information obtained from the treatment of cookies is treated toit Nalbatech.




    At any time, you can access your browser configuration to modify and/or block the installation of Cookies, but this may mean that some features are disabled and may have limited access to some content. The quality of the operation of the services may be affected.




    To allow, to know, block or delete cookies installed on your device, you can do so by configuring the browser options installed on your computer.

    You can find information on how to do this if you use one of the following browsers: Internet Explorer:

    • Internet Explorer: https://privacy.microsoft.com/es-es/privacystatement


    • Safari: https://www.apple.com/legal/privacy/es/cookies/
    • https://support.apple.com/es-es/HT201265


    • Google Chrome: https://support.google.com/chrome/answer/95647?hl=es&hlrm=en


    • Google: https://www.google.com/intl/es/policies/privacy/
    • Firefox: http://support.mozilla.org/es/kb/Borrar%20cookies
    • Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html
    • Android (Google): https://www.google.com/intl/es/policies/privacy
    • Windows Phone (Microsoft): https://privacy.microsoft.com/es-es/privacystatement


    • Blackberry: http://global.blackberry.com/es/legal/privacy-policy.html


    You can also easily delete cookies from your computer or device


    through your browser. For directions on how to manage and delete cookies, go to your browser’s “Help” tab, you can disable them or receive a notification whenever a new cookie is sent to your computer or mobile device.


    There are tools available online that allow users to detect cookies on each web page they visit and manage their deactivation for example,







    1. Web Beacons

    Certain pages on our websites may contain “web beacons” (also known as Internet tags, pixel tags, or transparent GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time at which the page containing the beacon was viewed, the type of browser used pa the page and the information on cookies defined by the third party.

    1. IP addresses

    An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our websites, we can see the IP address of the device you use to connect to the Internet. We use this information to determine the overall physical location of the device and understand which geographic regions visitors to our site come from. We may also use this information to improve our websites.

    10.More information and complaints

    SAN Mobile  takes users’ concerns seriously. If you believe that  SAN Mobile has failed to comply with this Privacy and Cookies Policy, or if you have any questions about our privacy practices in general, you can write to SAN Mobile at the address provided below, or by email: info@sanmobile.io

    SAN Mobile

    Rua Gomes de Carvalho, 1629 – Conj 122 – 12th floor – Vila Olímpia – São Paulo – SP

    ZIP Code: 04.547-0606

    If you have a complaint, please describe as much detail as possible the ways in which you believe this Privacy and Cookies Policy has not been complied with. We’ll investigate your complaint immediately.

    If you provide SAN Mobile with inconsistent preferences (for example, indicating at one time that you agree to the use of cookies and on another by refusing cookies), Nalbatech will strive to update your privacy preferences quickly and accurately.

    We may change this Privacy and Cookies Policy from time to time by updating this page.

    Check this page periodically to learn more about the changes.




    We may update the Cookie Policy on our website, so we recommend that you review this policy whenever you access our page, to be properly informed about how and why we use cookies. Please note that browsers can also change your policies and the location of the information.

    The Cookie Policy was last updated on april 16, 2020.